Cleaning Cover for Sickness or Holiday

One of the reasons why our clients use a contract cleaning company rather than in house cleaners is our ability to provide cover?

We provide cover for sickness and holiday and any other absences. This will sometimes be via friends of family members of the sick cleaner and in this scenario we have been asked by clients: are they insured/vetted etc? The answer is yes - we have full employers liability insurance and any staff we take on are vetted.

We also undertake regular inspections and in sites of more than two cleaners we also provide an onsite supervisor.

Quality Management

Here at KCS we take quality management very seriously.

We have recently updated our processes for how we manage quality once a site has gone live. The process comprises 25 steps and 10 templates, all our contract managers are trained on it. Once your site has gone live, we implement these steps in order to manage the ongoing quality of the cleaning.

In addition to quality management of live sites we have detailed processes for setting up new sites. Setting up a new site is a big task, especially for multi site contracts. Our processes ensure this the transition from old to new cleaning arrangements goes smoothly