Cleaning Cover for Sickness or Holiday

One of the reasons why our clients use a contract cleaning company rather than in house cleaners is our ability to provide cover?

We provide cover for sickness and holiday and any other absences. This will sometimes be via friends of family members of the sick cleaner and in this scenario we have been asked by clients: are they insured/vetted etc? The answer is yes - we have full employers liability insurance and any staff we take on are vetted.

We also undertake regular inspections and in sites of more than two cleaners we also provide an onsite supervisor.

Quality Management

Here at KCS we take quality management very seriously.

We have recently updated our processes for how we manage quality once a site has gone live. The process comprises 25 steps and 10 templates, all our contract managers are trained on it. Once your site has gone live, we implement these steps in order to manage the ongoing quality of the cleaning.

In addition to quality management of live sites we have detailed processes for setting up new sites. Setting up a new site is a big task, especially for multi site contracts. Our processes ensure this the transition from old to new cleaning arrangements goes smoothly

Deep Cleans

We have recently undertaken some interesting one off deep cleans for a variety of clients. Does your building need a deep clean?

No matter how good your daily cleaners are, there are bound to be some things that they miss or that they simply do not have the tool or expertise to clean. For example, do they have pole dusters that can remove cobwebs that are very high up on ceilings? And do they have the required safety ladders and a colleague to hold the ladder when climbing up the ladder? For most cleaners, the answer is "probably not".

At KCS we specialise in one off deep cleans of all building types- from school deep cleans done in the school holidays to deep cleans done after upon completion of a new building. In such cleaning jobs, we have access to a variety of tools, such as high access platforms and towers as well as scrubbing machines and carpet cleaning machines. As well as state of the art equipment we pride ourselves on our rapid response times.

Frequently deep cleans are required at short notice, in the past we have deep cleaned new buildings and existing buildings with only 24 hours notice If your building needs a periodic clean please call us and we will pop and see you at a time that is convenient to you.

Cleaning Quality

One question many potential clients ask us is "How do you manage the quality of the cleaning?" Maintaining a high standard of cleaning throughout the course of a contract is arguably the most important thing that any cleaning company needs to do. At KCS, we have invested considerable time over the years in developing our Quality Management System. It comprises the following principles: 1) Regular site inspections. We make sure we rotate the person who is inspecting so that it is not always the same person. We have found this "fresh set of eyes" approach to be very effective 2) Regular feedback to cleaners 3) A client communication log in which all communication is documented 4) Regular meetings with our clients - face to face 5) In addition to face to face meetings, contact via email and phone 6) Training - for the cleaners as well as supervisors and back office staff

Cleaning Services Maidstone

We are pleased to announce that we have added a page on our website about our coverage and services offered in Maidstone. Maidstone is an area very near to our offices where we have lots of clients, including school, pub and office clients. For full details please see the link here: cleaning services maidstone

Factory Cleaning Services

We are pleased to announce we have added a page on our website that contains details of our factory cleaning service. Cleaning factories requires specialist skills since health and safety is particularly important since they can be hazardous environments in which to work. Details of our factory cleaning services are contained here factory cleaning services kent

School cleaning services in Kent

We are pleased to announce we have added a new page on our website detailing our school cleaning service. School cleaning is different to cleaning other types of buildings, for several reasons. Firstly, it needs to be done in the late evening or very early in the morning, when neither pupils nor teachers are there, in order to minimise disruption. Secondly, although less hours of cleaning are needed in the school holidays, a deep clean is needed at least once a year and ideally three times a year. This then ensures that any germs in the school are eliminated. Schools, if not kept clean, can be a real breading ground for germs! The new web page can be found here school cleaning services kent